添加首页内容呼叫中心,财务管理,数据库管理,销售管理

master
赵桐华 5 years ago
parent f651a1d1ba
commit 96ebd377f9
  1. 45
      .idea/workspace.xml
  2. 4
      aboutUs.html
  3. 2
      css/bootstrap.min.css
  4. 2
      css/common.css
  5. 418
      css/index.css
  6. 18
      css/information.css
  7. 4
      details1.html
  8. 4
      details2.html
  9. 4
      details3.html
  10. 4
      details4.html
  11. 4
      details5.html
  12. 4
      details6.html
  13. 71
      details7.html
  14. 67
      details8.html
  15. 76
      details9.html
  16. 4
      experience.html
  17. BIN
      images/bg3.jpg
  18. BIN
      images/bg4-img.png
  19. BIN
      images/bg4.jpg
  20. BIN
      images/chonggou_r_bg_l.png
  21. BIN
      images/chonggou_z_bg.png
  22. BIN
      images/details-img8.jpg
  23. BIN
      images/laptop3.png
  24. BIN
      images/laptop4.png
  25. BIN
      images/laptop5-1.png
  26. BIN
      images/laptop5-2.png
  27. BIN
      images/laptop5-3.png
  28. BIN
      images/laptop5.png
  29. BIN
      images/laptop7-1.png
  30. BIN
      images/laptop7-2.png
  31. BIN
      images/laptop7-3.png
  32. BIN
      images/laptop7.png
  33. BIN
      images/laptop8.png
  34. BIN
      images/line3.png
  35. BIN
      images/thumbnail7.jpg
  36. BIN
      images/thumbnail8.jpg
  37. BIN
      images/thumbnail9.jpg
  38. BIN
      images/wheel1.png
  39. BIN
      images/wheel2.png
  40. 250
      index.html
  41. 72
      information.html
  42. 4
      success.html

@ -1,7 +1,31 @@
<?xml version="1.0" encoding="UTF-8"?>
<project version="4">
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<list default="true" id="5022b617-d045-4c00-9e44-77877d4e36e1" name="Default Changelist" comment="">
<change afterPath="$PROJECT_DIR$/details7.html" afterDir="false" />
<change afterPath="$PROJECT_DIR$/details8.html" afterDir="false" />
<change afterPath="$PROJECT_DIR$/details9.html" afterDir="false" />
<change beforePath="$PROJECT_DIR$/.idea/workspace.xml" beforeDir="false" afterPath="$PROJECT_DIR$/.idea/workspace.xml" afterDir="false" />
<change beforePath="$PROJECT_DIR$/aboutUs.html" beforeDir="false" afterPath="$PROJECT_DIR$/aboutUs.html" afterDir="false" />
<change beforePath="$PROJECT_DIR$/css/bootstrap.min.css" beforeDir="false" afterPath="$PROJECT_DIR$/css/bootstrap.min.css" afterDir="false" />
<change beforePath="$PROJECT_DIR$/css/common.css" beforeDir="false" afterPath="$PROJECT_DIR$/css/common.css" afterDir="false" />
<change beforePath="$PROJECT_DIR$/css/index.css" beforeDir="false" afterPath="$PROJECT_DIR$/css/index.css" afterDir="false" />
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<change beforePath="$PROJECT_DIR$/details1.html" beforeDir="false" afterPath="$PROJECT_DIR$/details1.html" afterDir="false" />
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<option name="HIGHLIGHT_CONFLICTS" value="true" />
@ -11,8 +35,8 @@
<component name="FileTemplateManagerImpl">
<option name="RECENT_TEMPLATES">
<list>
<option value="JavaScript File" />
<option value="CSS File" />
<option value="JavaScript File" />
<option value="HTML File" />
</list>
</option>
@ -37,6 +61,9 @@
<property name="settings.editor.selected.configurable" value="preferences.keymap" />
</component>
<component name="RecentsManager">
<key name="MoveFile.RECENT_KEYS">
<recent name="C:\Users\Administrator\Desktop\huiying\js" />
</key>
<key name="CopyFile.RECENT_KEYS">
<recent name="C:\Users\Administrator\Desktop\huiying\css" />
</key>
@ -91,7 +118,10 @@
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@ -198,7 +228,14 @@
<option name="project" value="LOCAL" />
<updated>1577069923391</updated>
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<option name="localTasksCounter" value="16" />
<task id="LOCAL-00016" summary="添加首页内容">
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<option name="presentableId" value="LOCAL-00016" />
<option name="project" value="LOCAL" />
<updated>1577070078071</updated>
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<servers />
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<component name="TypeScriptGeneratedFilesManager">

@ -2,10 +2,10 @@
<html lang="en">
<head>
<meta charset="UTF-8">
<title>关于我们</title>
<title>车险呼叫中心-车险电销系统-车险算价器-汇盈帮手 | 关于我们</title>
<link rel="stylesheet" href="css/common.css">
<link rel="stylesheet" href="css/aboutUs.css"/>
<link rel="stylesheet" href="css/bootstrap.min.css">
<link href="https://cdn.staticfile.org/twitter-bootstrap/3.3.7/css/bootstrap.min.css" rel="stylesheet">
<link href="images/favicon.ico" rel="icon" type="image/x-icon" />
<script src="js/jquery-1.8.3.min.js"></script>
<script src="js/index.js"></script>

File diff suppressed because one or more lines are too long

@ -25,7 +25,6 @@ a{
}
.inner{
max-width: 1200px;
width:80%;
margin: 0 auto;
}
.inner1{
@ -123,6 +122,7 @@ a{
color: #fff;
font-size: 15px;
position: relative;
margin-top: 50px;
}
.footerContent {
max-width: 1200px;

@ -71,6 +71,9 @@
border: 1px solid #ffffff;
border-radius: 8px;
}
.carousel-indicators li{
margin-top:100px;
}
#step1{
height:590px;
}
@ -373,6 +376,7 @@ dl {
opacity: 0;
margin-top: 20px;
}
/*第三部分营销方案制定*/
#step3 {
position: relative;
padding-bottom: 150px;
@ -381,7 +385,7 @@ dl {
}
.step1BgContainer {
position: absolute;
right: 0;
right: 60px;
top: 15%;
margin: auto;
display: flex;
@ -398,17 +402,37 @@ dl {
text-align: right;
padding-bottom: 90px;
}
.step1Content .wheel{
position:absolute;
top:120px;
opacity: 0.6;
}
.step1Content .wheel img{
animation: animate1 8s infinite linear;
}
@-webkit-keyframes animate1 {
0%{
transform: rotate(0deg);
-ms-transform: rotate(0deg);
-webkit-transform: rotate(0deg);
}
100%{
transform: rotate(-360deg);
-ms-transform: rotate(-360deg);
-webkit-transform: rotate(-360deg);
}
}
.step1Content .wheel .img2{
position:absolute;
left: -115px;
top:73px;
}
.stepWords {
text-align: left;
font-size: 36px;
color: #fff;
opacity: 0;
}
.step1Line {
height: 3px;
background: #fff;
width: 130px;
margin-top: 40px;
margin-left: 100px;
}
.step1Detail {
margin-top:20px;
@ -416,21 +440,23 @@ dl {
font-size: 18px;
line-height: 36px;
color: #fff;
width: 380px;
opacity: 0;
margin-bottom: 80px;
padding:10px;
/*background-color:rgba(204,204,204,0.3);*/
border-radius: 6px;
margin-left: 100px;
}
.step1Detail:hover{
color: #eea14a;
}
.holderDiv {
height: 200px;
height: 260px;
}
.font-size{
font-size: 48px;
color:#ee8333;
}
/*第4部分*/
#step4 {
position: relative;
box-sizing: border-box;
@ -439,72 +465,394 @@ dl {
width: 30%;
max-width: 1200px;
margin: 0 auto;
margin-left: 60%;
}
.step2Line {
height: 3px;
background: #000;
width: 130px;
opacity: 0;
margin-top: 40px;
margin-left: 54%;
}
.step2Words {
font-size: 36px;
color: #000;
opacity: 0;
}
.step2Detail {
margin-top:80px;
font-size: 16px;
line-height: 36px;
margin-top:25px;
font-size: 18px;
color: #000;
margin-bottom: 80px;
width: 400px;
opacity: 0;
}
.step2Detail:hover{
color:#eea14a;
}
.step2BgContainer {
position: absolute;
left: 5%;
left: 16%;
top: 10%;
margin: auto;
display: flex;
align-items: center;
opacity: 0;
z-index: 2;
}
.system-img2{
width:780px;
margin-top:18.5%;
width:810px;
margin-top:11.5%;
}
.hook-left{
.step2Content .box{
position:absolute;
top:0;
left:10%;
top:225px;
background-color: #fff;
border:2px solid #ee8333;
padding:46px;
z-index:2;
}
.bgLine{
position: absolute;
width: 760px;
height: 75px;
top: 344px;
left:0;
overflow: hidden;
}
.hook-right{
.bgLine > div{
position: absolute;
top: 0;
right:10%;
left: 0;
width: 100%;
height: 100%;
}
.bgLine > div img{
float: left;
}
.bgLine.bgLineRight{
left: auto;
right:-4px;
z-index: 0;
}
.bgLine.bgLineRight>div{
left: auto;
right: 0;
z-index: -1;
}
/*第五部分*/
#step5 {
position: relative;
padding-bottom: 150px;
background: url('../images/index2-1.jpg') no-repeat center/cover;
background: url('../images/bg3.jpg') no-repeat center/cover;
box-sizing: border-box;
}
.content_width{
width: 1500px;
}
.chonggou_l{
width: 346px;
height: 350px;
display: block;
position: relative;
margin-top: 160px;
}
.chonggou_l>img{
position: absolute;
top: 0;
left: 0;
width:370px;
}
.chonggou_l>.title{
position: relative;
z-index: 2;
font-size: 30px;
text-align: center;
font-weight: 900;
color: #fff;
border-bottom: 1px solid #578cea;
width: 85%;
margin: 30px auto 40px;
padding-bottom: 17px;
}
.chonggou_l>.content>p{
padding-left: 25px;
margin-bottom: 15px;
text-align: left;
color: #fff;
font-size: 18px;
line-height: 20px;
width:324px;
}
.chonggou_l>.content>p:hover{
color:#eea14a;
}
.chonggou_r{
width: 800px;
height: 595px;
display: block;
margin-left: 30px;
background: url('../images/chonggou_r_bg_l.png') no-repeat left center;
border: 1px solid #3e71cc;
border-left-color: transparent;
position: relative;
margin-top: 90px;
}
.chonggou_r>img{
width: 100%;
padding: 8px;
height: 100%;
position: absolute;
box-sizing: border-box;
-ms-box-sizing: border-box;
left: 0;
top:0;
}
/*第六部分*/
#step6 {
position: relative;
box-sizing: border-box;
}
.step6Words{
font-size: 36px;
color: #000;
text-align: center;
margin-top:70px;
}
.step6box{
width: 100%;
height: 55px;
line-height: 55px;
font-size: 24px;
text-align: center;
color: #ffffff;
background: #ee8333;
margin-top:30px;
}
.step6-aaa{
height:510px;
margin-top:40px;
}
.step6-img{
margin:0 auto;
width:860px;
}
/*第七部分*/
#step7 {
position: relative;
padding-bottom: 150px;
background: url('../images/index3-1.jpg') no-repeat center/cover;
background: url('../images/bg4.jpg') no-repeat center/cover;
box-sizing: border-box;
height:800px;
}
.step7Words{
text-align: center;
padding-top:50px;
font-size: 36px;
color: #fff;
}
.step7Detail{
line-height: 55px;
font-size: 20px;
text-align: center;
color: #999;
margin-top:10px;
}
.step7BgContainer{
width:1200px;
/*height:714px;*/
background: url("../images/bg4-img.png") no-repeat;
margin-left:78px;
}
.plate7 .content_width {
width: 1000px;
margin: 0 auto; }
.plate7 .fazhan_l{
box-sizing: border-box;
-ms-box-sizing: border-box; }
.plate7 .fazhan {
padding-top: 1px;
background: url("http://www.tedu.cn/jtxmt/pz/c/img/fazhan_bg.jpg") no-repeat top center;
padding-bottom: 64px; }
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margin-top: 50px;
margin-bottom: 55px; }
.plate7 .fazhan .button {
margin-top: 30px; }
.plate7 .fazhan_c {
background: url("http://www.tedu.cn/jtxmt/pz/c/img/fazhan_c_bg_01.png") no-repeat center;
height: 540px;
padding: 1px 0 0 0;
overflow: hidden;
}
.plate7 .jieduan_pag {
text-align: center;
margin-top: 20px; }
.plate7 .jieduan_pag span {
display: inline-block;
background: #3e71cc;
height: 5px;
width: 5px;
margin: 0 8px;
border-radius: 5px;
cursor: pointer;
transition: all 0.5s; }
.plate7 .jieduan_pag .swiper-active-switch {
background: #fff;
width: 30px; }
.plate7 .fazhan_l {
width: 420px;
padding-left: 75px;
float: left; }
.plate7 .fazhan_l .fazhan_lt {
overflow: hidden; }
.plate7 .fazhan_l .jieduan_pag {
width: 150px;
text-align: center;
float: right;
margin-top: 4px; }
.plate7 .fazhan_l .jieduan_pag span {
display: inline-block;
background: #1c3053;
height: 10px;
width: 10px;
margin: 0 8px;
border-radius: 5px;
cursor: pointer; }
.plate7 .fazhan_l .jieduan_pag .swiper-active-switch {
background: #3e71cc; }
.plate7 .fazhan_l .jieduan {
margin-top: 10px;
float: left;
width: 150px;
height: 35px;
overflow: hidden;
line-height: 1;
position: relative; }
.plate7 .fazhan_l .jieduan div {
font-size: 30px;
color: #fff;
font-weight: 900;
float: left;
line-height: 1;
position: absolute;
left: -150%;
top: 0;
width: 100%;
transition: all 0.5s;
opacity: 0; }
.plate7 .fazhan_l .jieduan .true {
left: 0;
opacity: 1; }
.plate7 .fazhan_l .fazhan_lb {
width: 320px;
overflow: hidden;
color: #fff;
margin-top: 70px; }
.plate7 .fazhan_l .fazhan_lb .swiper-slide div {
text-align: center;
margin-bottom: 50px; }
.plate7 .fazhan_l .fazhan_lb .swiper-slide div p {
text-align: center;
font-size: 36px;
color: #fff; }
.plate7 .fazhan_l .fazhan_lb .swiper-slide div span {
font-size: 24px;
color: #8a8a8a; }
.plate7 .fazhan_r {
float: left;
width: 565px;
position: relative;
padding-top: 60px; }
.plate7 .fazhan_r .img {
width: 100%;
margin-bottom: 20px;
position: relative; }
.plate7 .fazhan_r .img img {
width: 100%;
height: auto;
position: absolute;
left: 120%;
visibility: hidden;
transition: all 0.8s;
opacity: 0; }
.plate7 .fazhan_r .img .true {
left: 0;
display: block;
z-index: 2;
visibility: visible;
opacity: 1; }
.plate7 .fazhan_r .img .zhanwei {
position: static;
visibility: hidden; }
.plate7 .fazhan_r .text {
width: 100%;
padding-right: 55px;
}
.plate7 .fazhan_r .text p {
font-size: 18px;
color: #fff;
margin-top:50px;
}
.swiper-wrapper {
position:relative;
width:100%;
-webkit-transition-property:-webkit-transform, left, top;
-webkit-transition-duration:0s;
-webkit-transform:translate3d(0px,0,0);
-webkit-transition-timing-function:ease;
-moz-transition-property:-moz-transform, left, top;
-moz-transition-duration:0s;
-moz-transform:translate3d(0px,0,0);
-moz-transition-timing-function:ease;
-o-transition-property:-o-transform, left, top;
-o-transition-duration:0s;
-o-transform:translate3d(0px,0,0);
-o-transition-timing-function:ease;
-o-transform:translate(0px,0px);
-ms-transition-property:-ms-transform, left, top;
-ms-transition-duration:0s;
-ms-transform:translate3d(0px,0,0);
-ms-transition-timing-function:ease;
transition-property:transform, left, top;
transition-duration:0s;
transform:translate3d(0px,0,0);
transition-timing-function:ease;
}
.swiper-free-mode > .swiper-wrapper {
-webkit-transition-timing-function: ease-out;
-moz-transition-timing-function: ease-out;
-ms-transition-timing-function: ease-out;
-o-transition-timing-function: ease-out;
transition-timing-function: ease-out;
margin: 0 auto;
}
.swiper-slide {
float: left;
}
.swiper-slide img{
width:309px;
}
/*第八部分*/
#step8 {
position: relative;
box-sizing: border-box;
}
.step8Content{
text-align: center;
padding-top:50px;
font-size: 36px;
}
.step8Detail{
font-size: 20px;
text-align: center;
color: #999;
margin-top:10px;
font-family: 'Microsoft YaHei';
}
.step8Content img{
width:1000px;
margin-top:30px;
}
/*@media screen and (max-width: 1920px) and (min-width: 1681px) {*/
/* .steps {*/

@ -46,11 +46,25 @@
.news-title{
display: inline-block;
}
.news-title:hover {
color:#ee8333;
}
.news-time:hover{
color:#ee8333;
}
.news-time{
margin-top:30px;
}
.thumbnail img:hover{
transform:scale(1.05);
.thumbnail-img{
width:577px;
overflow: hidden;
}
.thumbnail-img .img{
width:100%;
transition: transform .5s;
}
.thumbnail-img:hover img{
transform:scale(1.1);
}
@media screen and (min-width: 1367px) and (max-width: 1440px) {
/*.news-banner{*/

@ -2,10 +2,10 @@
<html lang="en">
<head>
<meta charset="UTF-8">
<title>资讯详情</title>
<title>车险呼叫中心-车险电销系统-车险算价器-汇盈帮手 | 资讯详情</title>
<link rel="stylesheet" href="css/common.css">
<link rel="stylesheet" href="css/details.css"/>
<link rel="stylesheet" href="css/bootstrap.min.css">
<link href="https://cdn.staticfile.org/twitter-bootstrap/3.3.7/css/bootstrap.min.css" rel="stylesheet">
<link href="images/favicon.ico" rel="icon" type="image/x-icon" />
<script src="js/jquery-1.8.3.min.js"></script>
<script src="js/index.js"></script>

@ -2,10 +2,10 @@
<html lang="en">
<head>
<meta charset="UTF-8">
<title>资讯详情</title>
<title>车险呼叫中心-车险电销系统-车险算价器-汇盈帮手|资讯详情</title>
<link rel="stylesheet" href="css/common.css">
<link rel="stylesheet" href="css/details.css"/>
<link rel="stylesheet" href="css/bootstrap.min.css">
<link href="https://cdn.staticfile.org/twitter-bootstrap/3.3.7/css/bootstrap.min.css" rel="stylesheet">
<link href="images/favicon.ico" rel="icon" type="image/x-icon" />
<script src="js/jquery-1.8.3.min.js"></script>
<script src="js/index.js"></script>

@ -2,10 +2,10 @@
<html lang="en">
<head>
<meta charset="UTF-8">
<title>资讯详情</title>
<title>车险呼叫中心-车险电销系统-车险算价器-汇盈帮手|资讯详情</title>
<link rel="stylesheet" href="css/common.css">
<link rel="stylesheet" href="css/details.css"/>
<link rel="stylesheet" href="css/bootstrap.min.css">
<link href="https://cdn.staticfile.org/twitter-bootstrap/3.3.7/css/bootstrap.min.css" rel="stylesheet">
<link href="images/favicon.ico" rel="icon" type="image/x-icon" />
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<p class="detail-size"> 摘要:呼叫中心的由来,有赖于通信技术和网络计算机技术的不断成熟,被广泛的应用于电信、民航、银行和铁路领域。本文就保险业的实际情况出发,对保险业中呼叫中心的应用进行了阐述,旨为呼叫中心对金融业领域中的发展提供参考和推广价值。 </p>
<p class="detail-size">关键词:呼叫中心;保险业;应用</p>
<p class="detail-size">当前,社会建设和经济建设的不断发展,给金融业发展带来多元化的方向,随着金融市场的不断完善、成熟,保险业不但实现了社会主义市场经济中的诞生、成长,还取得了改革开放以来令人瞩目的成就。1980年,国内保险业务恢复,全国保费收入仅4.6亿元。2000年,全国保费收入达1596亿元,保险业增长呈现出年均增长34%强劲势头。如今,信息技术的发展,给社会建设带来了新的活力,尤其是呼叫中心技术在银行、电信、民航、铁路领域中取得的成绩,预示了呼叫中心在保险业中的应用价值。应用中心在保险业中的应用,将会把保险业的发展推向另一个高峰。 </p>
<p class="detail-size">一、概述呼叫中心技术 </p>
<p class="detail-size">计算机技术和现代通讯技术的成熟,实现了自动呼叫分配系统(ACD)和交互式语音800呼叫中心流程应答系统(IVK),构成呼叫中心的目的。当代企业发展中,企业为了给客户提供更有效、更及时和更有针对性的服务,与一系列的服务支持,所以呼叫中心被应用在了企业中的客户服务部门。呼叫中心可以充当企业经营管理和加强客户资源管理并理顺与客户之间的关系的渠道。</p>
<p class="detail-size">从管理方面的角度看呼叫中心,其本质就是一种促进企业市场开拓、营销、建立与客户之间的良好沟通、提供优质服务方式的工具。呼叫中心技术可以完善客户服务,提高客户对服务的满意度,通过建立与客户之间的优质沟通和交流为企业创造更多的利润。</p>
<p class="detail-size">从技术方面的角度看呼叫中心,是采用CTI计算机电话集成技术,围绕客户沟通、服务、交流的关照技术中心,其对内通过电话网络联系客户数据库和计算机,以及各部门的资源,实现内部不同职能部门之间的协作配合;其对外提供数据、移动、传真、因特网、视频、话音等多种接人手段实现企业与客户直接对接,服务效率大大提高。</p>
<p class="detail-size">二、保险业应用呼叫中心的意义 </p>
<p class="detail-size">经济的发展和社会建设的不断完善,为我国保险业的发展带来新的契机,尤其是在汶川地震之后,人们对保险业有了全新的认识。保险产品的多种多样、保险制度的不断完善、保险业的不断壮大,都能体现我国正在朝保险业大国的方向迈进。当今社会中,风险因素的不可控性、不断提高的保障意识,和对保险业认识的不断加强,都是人们纷纷进行参保的因素之一,但是由于风险发生具有很高不确定性、随机性等问题的存在,所以保险业在市场经济中,要实现争取更多的市场份额,就不得不对自身的服务方式升级。呼叫中心的出现,恰恰给保险业的发展带来了契机。 </p>
<p class="detail-size">三、保险呼叫中心的应用业务 </p>
<p class="detail-size">保险业应用的呼叫中心主要是电话呼入型呼叫中心,不但可以为顾客提供一系列的服务与支持,还能在很大程度上对其业务进行宣传。这也就是说,在IT行业中的技术支持中心,保险行业中的电话中心都是其发展经营过程中的利润中心。</p>
<p class="detail-size">保险业呼叫中心,由一批客户服务人员组成,在一个相对集中的场所利用计算机通讯技术,处理来自企业、顾客的电话垂询。呼叫中心在保险业中的应用,不仅仅提升了处理大量来话的能力,还实现了主叫号码显示的目标。在计算机技术背景下保险业呼叫中心的呼入系统,可将来电自动分配给具备相应技能的人员处理,并能记录和储存所有来话信息。 </p>
<p class="detail-size">保险业应用呼叫中心,实现了保险业一年365天,每天24小时的无间断为客户提供服务的目的,大大提升了对来自全国各地、任何时间客户与工作人员的沟通效率,基本实现了为客户提供及时、有效、合理保险服务。</p>
<p class="detail-size">随着保险业的发展,成本控制成了保险业发展不得不考虑的问题,呼叫中心的应用,给保险业成本控制带来了契机。因为保险业中利用控制中心,收集相关的报案、勘察信息,实现定损,大大简化了案件处理环节和流程,实现了减低物力、人力投入的目的。</p>
<p class="detail-size">传统保险业中,在处理和解决客户问题时,部门与部门之间的互动、配合效率不高,往往影响了为客户解决问题的效率。但是当呼叫中心应用在保险业中的内部衔接处理客户问题中时,客户不仅可以和客户代表之间实现一对一的对接,还能实现与管理人员之间的对接,大大提高相关部门之间的配合处理问题效率。于此同时呼叫中心在保险业中的应用通过客户反映问题和客户回访的整理,可以促进公司改进和完善流程和服务。 </p>
<p class="detail-size">现代化科技是呼叫中心的本质,因此呼叫中心实现了高效的管理系统的目的。保险业应用呼叫中心,保险公司的服务监察人员,可以随时通过进入呼叫中心的管理系统,了解呼叫中心运行情况和服务人员的工作情况,确保达到企业的客户服务目标和提高客户服务水平。 </p>
<p class="detail-size">结语:呼叫中心在保险业中的应用,不仅是科技融入现代生活的表现,也是社会进步保险业发展的重要证明。中国人寿2001年开始在全国300多个城市应用呼叫中心并发展至今。这足以证明呼叫中心对保险业发展的重要影响。</p>
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<p class="detail-size">新华社北京7月21日电 中共中央政治局委员、国务院副总理马凯7月21日出席保险系统基层代表座谈会并讲话。他指出,保险业将迎来新一轮发展的机遇期,保险系统的干部职工要抓住机遇,奋发有为,加快发展现代保险服务业,为改善和保障民生、促进经济提质增效提供有力支撑。</p>
<p class="detail-size">中国保险行业发展潜力巨大,主要体现在以下四方面:</p>
<p class="detail-size">(一)中国保险行业发展和中国经济发展是不匹配的。没有支持到GDP的发展。但是我感觉这个未来会有很大的改变。中国的GDP已经排到全球第二,而保费收入也进入了保险大国的行列。</p>
<p class="detail-size">(二)中国金融资产的分配不均。对于一个发达国家一般来说金融资产,或者换句话说老百姓的家庭财产一般三分天下,1/3银行、1/3证券、1/3保险。在美国,证券的资产占到28%,但是多过了银行的资产。而中国的保险资产只是8.7%。绝大部分的资产全部集中在银行。</p>
<p class="detail-size">(三)消费者越来越成熟,这个资产会进行重新再分配,这是未来保险业以及中国成全行业未来发展的潜力。未来20年这个老龄化会进一步加速。保险我们都知道,保险是奢侈品,不是必需品,当冷暖温饱满足了之后,绝大多数人群就开始进入到奢侈品的消费,就是要考虑到我的退休、养老、健康、医疗。</p>
<p class="detail-size">(四)国务院的新国十条首先是把保险定位在国家的高度,各个国家保险发展的加速期都是由税务驱动。所以我们也是翘首以待,就是我们监管部门,现在更加的开放,包括费率市场化从两年前开始,到今年的分红险的市场化,都会激活市场化,都会激活消费者的需求,都会激活创新的推动。</p>
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<p class="detail-size">总所周知,保险行业竞争异常激烈,如何在未来广阔的保险市场脱颖而出,稳定发展,占据一席之地是每个保险企业必须深思熟虑的问题。就中国的保险企业而言,促进保险市场发展,在发展中解决上述问题,是摆在我们面前的一项重要任务。</p>
<p class="detail-size">(一)增加保险机构,扩大保险市场。逐步增加中资保险公司的数量;对经营管理水平较高、偿付能力充足、没有严重违法违规行为的股份制公司,增批分支机构;逐步增设一批新的代理、经纪和公估保险中介机构,发展中介市场;适当增加新的再保险公司,培育再保险市场。</p>
<p class="detail-size">(二)防范风险,加强监管。督促保险经营机构建立和完善内控制度,防范和化解经营风险;坚决打击非法保险活动,取缔非法保险机构;规范保险公司和中介机构的经营行为,创造依法经营、公平竞争的环境,严肃查处欺诈和误导投保人的行为,维护保险市场的正常秩序。</p>
<p class="detail-size">值得注意,作为中国第二大保险企业的中国平安保险在去年就不断完善和深化自身的保险销售体系,并借助呼叫中心组建系统科学的业务流程,在区域内不断增加保费收入,提高保险深度和密度。据了解,中国平安财产保险股份有限公司定安支公司采用了金恒科技TIS呼叫中心系统,截止至上半年业务保费比以往上涨了79.5%。</p>
<p class="details-size">(三)深化体制改革,完善市场主体。按照现代企业制度,改造国有保险公司;规范股份制保险公司的法人治理结构,继续执行分业经营政策。</p>
<p class="details-size">(四)鼓励创新,完善服务。精心设计和不断完善保险品种,提供更多既安全又具有竞争力的险种,满足社会各方面的需要。</p>
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<p class="details-size">汇盈帮手呼叫中心系统是综合利用先进的通信及计算机技术(CTI),对保单\理陪\回访\营销等业务流程进行优化处理,集中实现销售、服务和协调管理的系统。</p>
<p class="details-size">应用保险行业呼叫中心系统可以把保险公司内部资源、潜在客户群体等资源通过网络进行整合,建立起保险业务流程中各个环节的快速反应机制,实现资源的统一分配与利用。</p>
<p class="details-size">汇盈帮手车险呼叫中心对车险代理公司的意义:</p>
<p class="details-size">1.规范并提升保险企业形象,彰显企业实力;</p>
<p class="details-size">2.有利于企业的宣传,开拓新的营销渠道;</p>
<p class="details-size">3.提升客户满意度与忠诚度;</p>
<p class="details-size">4.有利于对潜在客户的跟进与调查,有效开展营销活动;保证客户服务的连续性;</p>
<p class="details-size">5.提高保险公司内部管理效率及员工满意度;</p>
<p class="details-size">6.增强与客户的互动交流,是企业争夺客户的有效武器;</p>
<p class="details-size">7.多方面降低保险公司的管理和运营成本;</p>
<p class="details-size">8.真正实现办公无纸化,节约人力物力;</p>
<p class="details-size">9.增强企业核心竞争力,提升企业的品牌影响力。</p>
<p class="details-size">目前在车险电销系统行业有六大痛点:</p>
<p class="details-size">一、无客户集成数据、订单创建传递效率低。二、频繁报价,成单比低。三、核保、出单不便捷。四、派送交接花时间,结果反馈不及时。五、沟通成本高,协同力度不足。六、管理成本高,运营能力弱。</p>
<p class="details-size">&nbsp;&nbsp;&nbsp; 汇盈帮手车险电销系统可以将车险电销全流程(管理+呼叫中心+订单+派送)运行在同一个系统中实现,先进的管理思想和管理理念,专业的系统设计与开发,实现车险业务全流程管理、规范的梳理及优化,使保险机构管理层、销售经理、团队长、坐席、出单员全面协同管理所提供一套先进的电销管理体系;并且可以实现以下几个优势</p>
<p class="details-size">二、面对海量用户信息可以智能分类、自动分发</p>
<p class="details-size">三、实现连接核心快速报价、查询历史投保记录</p>
<p class="details-size">四、利用智能营销工具快递进行客户转化,实现业务全流程化,打通团队长、坐席、出单员
工作流,提升工作效率</p>
<p class="details-size">五、科学沉淀并且有效循环客户资源,形成良好的商机挖掘,管理精细化,提高成单率,顺
利完成销售全生命周期管理</p>
<p class="details-size">六、智能化统计报表数据,提供科学决策依据.</p>
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<p class="step1Detail fadeInUp animated" amstyle="fadeInUp" delaytime="300" >定制营销方案、以及对应的礼品业务在打电话的同时,可以选择对应方案,第一时间传达给客户。所选择的方案并同步生成在订单里</p>
<p class="step1Detail fadeInUp animated" amstyle="fadeInUp" delaytime="300" >政策的自由和可修改性,只需团队长创建策略以配置<br/>对应的出单政策,
坐席即可根据客户的保费条件<br/>自动选择出单折扣及相应的赠品信息。这不仅极大<br/>的方便了电销坐席的操作,还可以实现针对性销售<br/>策略,即对于不同的客户群体和不同的电销坐席可以配置<br/>相应的销售策略,通过汇盈帮手使坐席效率飞速提高。</p>
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<p class="step2Detail">根据不同使用场景,汇盈帮手在权限管理中可构建组织架构和创建人员角色,即可更好的配置组织架构的权限管理;同时保持对产品政策的可修改和调整性。通过架设云服务器实现异地登陆异地呼叫功能 即可让老板实现对公司的轻松有效管理,又能有效避免同行竞争人员流失现象。</p>
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<div class="stepWords fadeInUp animated" amstyle="fadeInUp" delaytime="300">权限管理</div>
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<p class="step1Detail fadeInUp animated" amstyle="fadeInUp" delaytime="300">菜单名称的更改,角色权限的分配</p>
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<span class="font-size">呼叫</span>中心
</div>
<div class="content">
<p>• 汇盈帮手呼叫中心核心功能,电话接通率远远高于普通呼叫中心 </p>
<p>• 语言通话:一键外呼,来电弹屏,自动显示客户信息,接通率远高于普通呼叫中心 显著提升保险代理公司成单率。 </p>
<p>• 智能分配电话号码 ,自动切换 ,不易被标记和封号。 </p>
<p>• 过程监控 多维度统计报表(坐席报表,通话报表,接通率报表等),全面了解坐席工作状态。</p>
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<p class="step2Detail fadeInUp animated" amstyle="fadeInUp" delaytime="300">选择投保险种,保险公
司即可对比获得报价;</p>
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功或失败等;查看投保信息明细;</p>
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<p class="step7Detail fadeInUp animated" amstyle="fadeInUp" delaytime="300">汇盈帮手呼叫中心利用CRM系统为数据进行细分,优质客户自动转入续保库 管理更加完善。</p>
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<div class="jieduan">
<div class="true">步骤一</div>
<div>步骤二</div>
<div>步骤三</div>
<div>步骤四</div>
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<p class="step8Detail fadeInUp animated" amstyle="fadeInUp" delaytime="300">集在线呼叫、投保、预约、保险算费、报价功能于一体
通过电话呼叫功能和客户达成投<br/>保意向后,获取客户去年投保信息,选择今年投保险种,选择投保保险公司 即可为客户在线算费报价及投保下单。</p>
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@ -2,10 +2,11 @@
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@ -105,6 +118,49 @@
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